We want our customers to love their Solbari products and are happy to accept returns for refunds and exchanges, provided they meet the terms of our Returns & Exchange policy.

We want our customers to love their Solbari products and are happy to accept returns for refunds and exchanges, provided they meet the terms of our <a href="https://www.solbari.com.au/pages/return-and-exchange" rel="noopener noreferrer" target="_blank">Returns &amp; Exchange</a> policy.

Can I return my item for a refund or exchange?

To support our customers we have easy-to-use online systems to manage returns and exchanges depending on your location. For customers in Australia, New Zealand and Canada:. Start a return or exchange (AU, NZ or Canada). For customers in the United St

To support our customers we have easy-to-use online systems to manage returns and exchanges depending on your location.For customers in Australia, New Zealand and Canada:<a class="button" href="https://returns.solbari.com.au/" rel="noopener noreferrer" target="_blank">Start a return or exchange (AU, NZ or Canada)</a><style></style>For customers in the United States:<a class="button" href="https://returns.solbari.com/" rel="noopener noreferrer" target="_blank">Start a return or exchange (US)</a><style></style>For customers in the United Kingdom:<a class="button" href="https://returns.solbari.co.uk/" rel="noopener noreferrer" target="_blank">Start a return or exchange (UK)</a> <style></style>If you are located in a country not listed above, <a href="https://www.solbari.com.au/pages/help?hcUrl=%2Fen-GB%2Fcontact" rel="noopener noreferrer" target="_blank">please get in touch</a> so our friendly team can help.

How do I create a return or exchange request?

When a customer returns a Solbari product, the customer covers the cost to send the return item back to us. If you are exchanging your item for a different product then we cover the cost of shipping your new item to you.

When a customer returns a Solbari product, the customer covers the cost to send the return item back to us. If you are exchanging your item for a different product then we cover the cost of shipping your new item to you.&#xA0;

Do you offer free returns or exchanges?

Message us, and we'll get back to you as soon as we can.

Need a little extra help? Send an email to our team here.

Solbari Australia

Returns and Exchanges

Where do you ship to?

Which couriers do you use?

Where are orders sent from?

When will my order arrive?

How do I track my order?

Delivery and Shipping

What payment methods do you accept?

Can I cancel or change my order?

I forgot to use my discount code. Can I claim it afterwards?

Will I be charged customs and import duties?

Can I buy Solbari in larger quantities? Do you offer wholesale?

Does Solbari offer gift receipts?

Orders

What is UPF?

What is the difference between UPF & SPF?

What’s the difference between regular clothes and UPF 50+ clothes?

Does the colour of the garment affect the UPF50+ rating?

What and who determines a piece of clothing’s UPF rating?

Doesn’t all clothing protect me from the sun?

How long does UPF50+ last?

Do you use chemicals to make your products UPF50+?

Why is sun-protective clothing important?

Why should I wear a broad-brim sun hat?

UPF50+

What are UV rays, and why are they harmful?

How many sunburns increase the risk of skin cancer?

Can younger people get skin cancer?

Should I be worried about vitamin D deficiency if I avoid sun exposure?

Do I need sun protection on cloudy days?

Why should I be concerned about non-melanoma skin cancer?

Sun exposure

Will I get tanned or sunburned through the garments?

Do I need to wear sunscreen if I’m wearing Solbari?

My skin is prone to irritation – can I wear Solbari?

Skin Concerns

Do you sell your fabrics?

What are the differences between your fabrics?

Fabrics

Do you have any plans to expand your size range?

Are your garments true to size?

Sizing

How do I care for my Solbari?

My hat’s brim was heavily folded during shipping. What do you recommend to remove the creases?