Solbari currently ships to over 30 countries, and we hope to grow our delivery network in future. A full list of destinations can be found on the Shipping Information page on our website.

Solbari currently ships to over 30 countries, and we hope to grow our delivery network in future.&#xA0;A full list of destinations can be found on the <a href="https://www.solbari.com.au/pages/shipping-information" rel="noopener noreferrer" target="_blank">Shipping Information page</a> on our website.

Where do you ship to?

All Australian orders are sent with Australia Post. Our international orders are sent through courier service Seko for standard delivery. Seko then transfer your item to a local service for final delivery (including USPS, FedEx, Intercom, New Zealand

All Australian orders are sent with Australia Post.&#xA0;Our international orders are sent through courier service Seko for standard delivery. Seko then transfer your item to a local service for final delivery (including USPS, FedEx, Intercom, New Zealand Post, and Royal Mail).&#xA0;We also offer express shipping with Seko, and a premium express service with DHL Express for selected locations.&#xA0;

Which couriers do you use?

All orders are dispatched from our Australian warehouse in Melbourne. Orders are dispatched Monday to Friday AEST (Australian Eastern Standard Time) and delivered on working days.

All orders are dispatched from our Australian warehouse in Melbourne.&#xA0;Orders are dispatched Monday to Friday AEST (Australian Eastern Standard Time) and delivered on working days. &#xA0;

Where are orders sent from?

All of our orders are dispatched within 1 to 2 business days, and shipping times vary depending on your location and whether you have selected an express delivery option. All estimated delivery times are listed on the Shipping Information page on our

All of our orders are dispatched within 1 to 2 business days, and shipping times vary depending on your location and whether you have selected an express delivery option.&#xA0;All estimated delivery times are listed on the <a href="https://www.solbari.com.au/pages/shipping-information" rel="noopener noreferrer" target="_blank">Shipping Information page</a> on our website. &#xA0;

When will my order arrive?

Once your order is dispatched you will receive a shipping confirmation email. This email includes a tracking link so you can monitor the progress of your delivery.

Once your order is dispatched you will receive a shipping confirmation email. This email includes a tracking link so you can monitor the progress of your delivery.&#xA0;

How do I track my order?

Message us, and we'll get back to you as soon as we can.

Need a little extra help? Send an email to our team here.

Solbari Australia

Delivery and Shipping

Can I return my item for a refund or exchange?

How do I create a return or exchange request?

Do you offer free returns or exchanges?

Returns and Exchanges

What payment methods do you accept?

Can I cancel or change my order?

I forgot to use my discount code. Can I claim it afterwards?

Will I be charged customs and import duties?

Can I buy Solbari in larger quantities? Do you offer wholesale?

Does Solbari offer gift receipts?

Orders

What is UPF?

What is the difference between UPF & SPF?

What’s the difference between regular clothes and UPF 50+ clothes?

Does the colour of the garment affect the UPF50+ rating?

What and who determines a piece of clothing’s UPF rating?

Doesn’t all clothing protect me from the sun?

How long does UPF50+ last?

Do you use chemicals to make your products UPF50+?

Why is sun-protective clothing important?

Why should I wear a broad-brim sun hat?

UPF50+

What are UV rays, and why are they harmful?

How many sunburns increase the risk of skin cancer?

Can younger people get skin cancer?

Should I be worried about vitamin D deficiency if I avoid sun exposure?

Do I need sun protection on cloudy days?

Why should I be concerned about non-melanoma skin cancer?

Sun exposure

Will I get tanned or sunburned through the garments?

Do I need to wear sunscreen if I’m wearing Solbari?

My skin is prone to irritation – can I wear Solbari?

Skin Concerns

Do you sell your fabrics?

What are the differences between your fabrics?

Fabrics

Do you have any plans to expand your size range?

Are your garments true to size?

Sizing

How do I care for my Solbari?

My hat’s brim was heavily folded during shipping. What do you recommend to remove the creases?