Solbari Australia

<p>We take all reports of faulty products seriously, so please lodge a Warranty Claim in our online returns system.</p><p id="isPasted">We have online systems to manage claims depending on your location.</p><p>For customers in Australia and New Zealand:</p><p><a class="button" href="https://returns.solbari.com.au/" rel="noopener noreferrer" target="_blank">Start a warranty claim (AU &amp; NZ)</a></p><style></style><p>For customers in the United States and Canada:</p><p><a class="button" href="https://returns.solbari.com/" rel="noopener noreferrer" target="_blank">Start a warranty claim (U.S. &amp; CA)</a></p><style></style><p>For customers in the United Kingdom:</p><p><a class="button" href="https://returns.solbari.co.uk/" rel="noopener noreferrer" target="_blank">Start a warranty claim (UK)</a></p><p><br></p><style></style><p>If you are located in a country not listed above, <a href="https://www.solbari.com.au/pages/help?hcUrl=%2Fen-GB%2Fcontact" rel="noopener noreferrer" target="_blank"><u>please get in touch</u></a> so our team can help.</p><p><br></p>

We take all reports of faulty products seriously, so please lodge a Warranty Claim in our online returns system. We have online systems to manage claims depending on your location. For customers in Australia and New Zealand:. Start a warranty claim (

My item is faulty, what can I do?

Product Care

Can I return my item for a refund or exchange?

How do I create a return or exchange request?

Do you offer free returns or exchanges?

Returns and Exchanges

Where do you ship to?

Which couriers do you use?

Where are orders sent from?

When will my order arrive?

How do I track my order?

Delivery and Shipping

What payment methods do you accept?

Can I cancel or change my order?

I forgot to use my discount code. Can I claim it afterwards?

Will I be charged customs and import duties?

Can I buy Solbari in larger quantities? Do you offer wholesale?

Does Solbari offer gift receipts?

Orders

What is UPF?

What is the difference between UPF & SPF?

What’s the difference between regular clothes and UPF 50+ clothes?

Does the colour of the garment affect the UPF50+ rating?

What and who determines a piece of clothing’s UPF rating?

Doesn’t all clothing protect me from the sun?

How long does UPF50+ last?

Do you use chemicals to make your products UPF50+?

Why is sun-protective clothing important?

Why should I wear a broad-brim sun hat?

UPF50+

What are UV rays, and why are they harmful?

How many sunburns increase the risk of skin cancer?

Can younger people get skin cancer?

Should I be worried about vitamin D deficiency if I avoid sun exposure?

Do I need sun protection on cloudy days?

Why should I be concerned about non-melanoma skin cancer?

Sun exposure

Will I get tanned or sunburned through the garments?

Do I need to wear sunscreen if I’m wearing Solbari?

My skin is prone to irritation – can I wear Solbari?

Skin Concerns

Do you sell your fabrics?

What are the differences between your fabrics?

Fabrics

Do you have any plans to expand your size range?

Are your garments true to size?

Sizing

How do I care for my Solbari?

My hat’s brim was heavily folded during shipping. What do you recommend to remove the creases?

My item is faulty, what can I do?Updated 8 months ago